0. Can I watch from my mobile device or iPad?
If your mobile device supports Flash streaming video, then yes. Unfortunately, Apple mobile devices (iPad and iPhone) currently do not support Flash video.
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1. I'm checking my connection early, but there's nothing going on.
We're probably not streaming the event just yet. Is it the proper event date and time yet according to the top of the webcast page? Be sure to allow for the proper time zone change. We usually begin streaming 10-15 minutes before the posted time, so keep checking back. If the event has started, please double-check the following issues, too. When you check back, be sure to reload the page. You can easily do this by putting your mouse outside of the video box, but inside the webcast page, right-click and choose "Refresh" from the menu.
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This usually happens when you don't have the proper Flash plug-in loaded for your computer. Please download the latest version of your proper plug-in, install it, then -- this is important -- CLOSE ALL BROWSER WINDOWS and restart your browser. We always test our streams to work with Internet Exporer and they work 90+% of the time with Safari or Firefox, so you may want to try with Internet Explorer if you're not using it. Back to the top.
It sounds like you have a slow internet connection or there's an internet problem between the webcast server and your computer. We serve most webcasts at 400-600kbps, a pretty fast speed, to ensure good quality video. To view the live webcast we recommend a broadband connection of at least 1000kbps (or 1Mbps). You can check your speed at PC Pitstop. Click on the Los Angeles server test as that's closest to our server. You can also check Dallas, Tx, as our mirror is down South, too. Perhaps you can use another computer connected somewhere else? Or, may we recommend watching the webcast archive after the live version has ended? Your computer will be able to buffer the non-live version better. Check back about an hour after the live event for the archive.... yes, it's in the same place as the live version.
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This may sound simple, but are you sure that you have speakers connected to your computer? Many corporate computers do not have speakers. For a simple test, try listening to some music from another web site or a CD on the same computer. Check that the volume in the webcast window is turned up. Also check that the system volume is turned up. If you're checking before the webcast, note that we sometimes mute the audio during the set-up time. If there is nothing going on in front of the camera (empty room, or no speaker), you may not hear anything. We can't necessarily broadcast music without violating the copyright.
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5. After a few minutes, the video freezes, but the audio keeps going.
This is a common internet problem and happens with many webcasts, especially when they get popular and the "web" gets bogged down. The broadcast favors you getting audio above the video. A quick, easy solution is to click the "stop" button, then click "play" and restart. This can happen frequently if your internet connection is slow or gets clamped (probably from someone else on your same connection using lots of bandwidth, too).
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6. I missed the beginning, how can I watch from the start.
Within an hour after the live webcast, we'll usually have a video-on-demand version up and ready for you to watch. Check back to the same page as the webcast soon after the live event. You can also just reload the page soon afterward and check if the on-demand version is up. Also, you can contact the event organizer about ordering a DVD of the video.
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7. I have a slow connection, what can I do?
Unfortunately, for our live webcasts, we only support viewers with broadband connections with 400-600kbps download speeds. May we recommend hopping on someone else's computer for the live event? Or, check back an hour after the live event to view the video-on-demand. Since it's not "live" the on-demand content can buffer and accomodate slower connections.
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8. Can I make the video fill the screen on my computer?
Yes! Click on the little square-ish icon immediately below the video in the information bar. The video may appear blocky or low quality when blown up to fill your screen, but you're welcome to try it.
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9. Can I hire Take One to do a webcast for me?
Of course! We would be happy to do your webcast as either live or on-demand. Send us an e-mail at Troy@TakeOneDigital.com or call us at 877-825-3146.
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11. I'm on a Mac, anything that I should know?
If you encounter problems with Firefox as your browser, try Safari. Or vice-versa.
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10. I'm still having problems, who should I tell?
If you have tried everything on this page (please just do them all, and restart your computer just for good measure) and are SURE that the problem with the webcast lies on our broadcasting end (keep in mind, that we're running 1 or 2 "confidence" feeds just to check the webcast, too) we want to know about it and will do what we can to fix it. Please send an e-mail to LiveWebcast@TakeOneDigital.com and clearly state the problem. If you have a call-back number, include it as we MAY try to contact you... but no promises. We don't have a giant staff, and during a live webcast most of our crew is working the live event and can't be pulled away to provide phone support. As a worst-case scenario, we always have the video-on-demand available after the live event.
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Copyright 2011, Take One Productions, Inc.